BLOG

Customer Retention

Research by Harvard Business Review shows that one year after being contacted for feedback, customers were how many times as likely to have opened new accounts? Twice as likely Three times as likely Four times as likely No difference Approaching customers for feedback...

Post call – value in documenting

One of these four statistics is false. Which one is it? Our brains can store the same amount of data as 4000 iPhones with 256GB storage. Walking through a door is likely to make you forget what you were supposed to do. We remember about a third of what we hear. Short...

Mindset and Cold Calling

One of these four statistics is false. Which one is it? Best days of the week to call prospects are Wednesday and Thursday. Almost six in 10 buyers want to discuss pricing on the first call. 54% of buyers want to see how the product works on the first call. Successful...

Drive Accountability

Why accountability matters By 2020 it is predicted that the freelance workforce will be up to 43% which is made up of solopreneurs, freelancers and independent consultants, etc. If you find yourself in this category it is reassuring to know that you aren’t alone and...

Take Ownership of Self-Development

“The only person you are destined to become is the person you decide to be.” ―Ralph Waldo Emerson It is easy to list reasons why you can’t or don’t have the time or capacity to work on self-development. Here are a few you might have uttered yourself: “I don’t know...