How To Improve Client Retention

How To Improve Client Retention

Client retention is vital for business growth and sales success. But how do you improve your client retention? Utilising feedback, pre-call planning and post-call documenting to give yourself the best shot at retaining clients. “They say” it’s 7x more expensive to...
Why post-call reports are so valuable

Why post-call reports are so valuable

If you’re not analysing your sales and don’t know what worked (and what didn’t!), you can’t learn. If you can’t learn, you can’t improve. Remember and track historic data. It could be six months between contacting a prospect. With everything else going on...
Post-call report template

Post-call report template

Download your free Post-call report PDF template Why should you keep post-call reports? What use are they to you? Have you ever tried to remember any important details from a family or friend’s life from 6 months ago? It gets difficult as more time passes by....
How to Get into the Cold Call Mindset

How to Get into the Cold Call Mindset

How do you feel about the prospect of a cold call? How can you best prepare before dialling? The answer is in understanding your own reactions to cold calls We all have a friend or foe mentality when we’re answering the phone. Anything we don’t recognise is treated as...
6 Facts About Cold Calling Infographic

6 Facts About Cold Calling Infographic

How do you get into the cold-call mindset? The answer is in understanding your own reactions to cold calls. We all need to do it (see infographic). We all have a friend or foe mentality when we’re answering the phone. Anything we don’t recognise is treated as a foe...