by Steve Knapp | Nov 2, 2018 | Sales Execution
Client retention is vital for business growth and sales success. But how do you improve your client retention? Utilising feedback, pre-call planning and post-call documenting to give yourself the best shot at retaining clients. “They say” it’s 7x more expensive to...
by Steve Knapp | Oct 26, 2018 | Sales Execution
If you’re not analysing your sales and don’t know what worked (and what didn’t!), you can’t learn. If you can’t learn, you can’t improve. Remember and track historic data. It could be six months between contacting a prospect. With everything else going on...
by Steve Knapp | Oct 22, 2018 | Sales Execution
Download your free Post-call report PDF template Why should you keep post-call reports? What use are they to you? Have you ever tried to remember any important details from a family or friend’s life from 6 months ago? It gets difficult as more time passes by....
by Steve Knapp | Oct 19, 2018 | Sales Execution
How do you feel about the prospect of a cold call? How can you best prepare before dialling? The answer is in understanding your own reactions to cold calls We all have a friend or foe mentality when we’re answering the phone. Anything we don’t recognise is treated as...
by Steve Knapp | Oct 15, 2018 | Sales Execution
How do you get into the cold-call mindset? The answer is in understanding your own reactions to cold calls. We all need to do it (see infographic). We all have a friend or foe mentality when we’re answering the phone. Anything we don’t recognise is treated as a foe...
by Steve Knapp | Oct 11, 2018 | Sales Execution
Utilising Pre-Call Planning leaves nothing to chance. You can’t be surprised by anything. You already planned for everything. I was travelling down to London to meet a couple of prospects, and almost everything that could go wrong did go wrong. One of them called and...
