How To Improve Client Retention

How To Improve Client Retention

Client retention is vital for business growth and sales success. But how do you improve your client retention? Utilising feedback, pre-call planning and post-call documenting to give yourself the best shot at retaining clients. “They say” it’s 7x more expensive to...
Why post-call reports are so valuable

Why post-call reports are so valuable

If you’re not analysing your sales and don’t know what worked (and what didn’t!), you can’t learn. If you can’t learn, you can’t improve. Remember and track historic data. It could be six months between contacting a prospect. With everything else going on...
Post-call report template

Post-call report template

Download your free Post-call report PDF template Why should you keep post-call reports? What use are they to you? Have you ever tried to remember any important details from a family or friend’s life from 6 months ago? It gets difficult as more time passes by....